Urgent Advice regarding Temporary Change to Appointment System

As you are aware, COVID 19 is a new illness that can affect your lungs and airways. The UK Medical Officers have raised the risk to the public from low to moderate.

As such, Goring and Woodcote Medical Practice are taking actions to protect our patients, our staff and our community.

Our aim is to significantly reduce the footfall through our surgeries in order to reduce the risk of spreading the virus which may pose a significant risk to patients, especially those who are frail, elderly or have an underlying medical condition.

With immediate effect (0800 10 March 2020) all GP appointments will initially be on the telephone. i.e. If you have a face to face appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time instead. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.

Our triage service will operate as normal for emergency medical issues and your care will not be compromised.

You will still be able to book a telephone consultation with your GP.

If your GP appointment is regarding a routine matter, we would ask if you could kindly contact us so this can be postponed.

During this time, we will also temporarily postpone online booking.

With regards to nurses and HCA appointments – we advise the following:

  • You should still come to the surgery for urgent blood tests – these include: those for medication monitoring such as immunosuppressants (eg. Methotrexate), bloods required prior to an urgent hospital referral, those in relation to cancer treatment or warfarin monitoring.
  • You will still need to come and see the nurses for dressings or wound reviews, hormone injections in relation to cancer (e.g. prostate cancer) or B12 injections.
  • If you are unsure as to whether or not your nurse/HCA appointment can be postponed, please do call our receptionists who will be able to advise you.
  • We will be arranging specific clinics, in the coming weeks, for postnatal and 6-8 week baby checks and baby immunisations to minimise the risk to these groups.
  • Routine chronic disease clinics may also be rearranged and you will be kept informed of this as the situation evolves.
  • Booked coil and implant clinics will go ahead as planned in March, but we will be running a wait list thereafter. Alternatively you can make arrangements at the Florey Clinic in Reading
  • You will still be able to collect your prescriptions from our dispensaries and surgeries as you normally would.

A reminder to all – Should you develop any symptoms including, fever, dry cough or breathlessness please use the online 111 Corona Virus Service directly. Don’t phone 111 unless you have no internet access.

All the advice about self-isolation is online, you do not need to inform us when you follow this advice.

We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.

The Partners, Goring and Woodcote Medical Practice
17 March 2020