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COVID-19 Support

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice. For the latest information and guidance please refer to the UK Government website.

NHS COVID pass for travel or events

You will need this for travel abroad and some domestic events.

You can request a COVID pass online or by ringing 119 if you do not have internet access

For more information about how you can access this click on link below:


We are unable to issue this certificate at the Practice

The NHS COVID pass will always be free, please beware of fraudsters and scams

The NHS will never ask you for your bank details

If you have had your COVID vaccinations abroad and send us proof, we are able to add the information to your medical record. HOWEVER, only vaccinations given in the UK will show up on your NHS Covid Passport (although they will show up on your medical record section of the app)

The NHS app is also valuable for accessing your health record and ordering repeat prescriptions.
The NHS app can be downloaded from:

https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone

or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.

If you have not used it before, there is a self-registration process within the app to create an “NHS login” as per https://www.nhs.uk/nhs-services/online-services/nhs-log-in/


There have been some necessary changes to local support services during the COVID 19 pandemic. We are incredibly fortunate to part of a proactive and engaged community and are very grateful to all volunteers who provide support to patients and our team. Thank you.


Helpline: 01491 525 639

This group and helpline has been set up to provide a free community support service for any local residents. They can help with all manner of things including:

  • Find someone to help with your shopping or to pick up your prescription/medication.
  • Find someone who will generally keep in touch to make sure you are ok, links to listening buddies
  • Provide more in-depth emotional support from fully trained counsellors (free)
  • Liaise with the pharmacy to ensure your medication is ready before you ask someone to pick it up
  • Provide local information such as shop opening times, vet services, entertainment in isolation services
  • Signpost you to central and local government services


This ‘Good neighbour’ scheme which has been operating for 30 years is now back in action

They offer to help elderly, disabled or people with a health condition who are without a car and cannot use public transport who need to access a hospital, Health Centre, dentist, optician, bank, shop or a wellbeing service. They can also collect prescriptions or do shopping.

They serve Woodcote, Whitchurch Hill, Checkendon, Ipsden, South Stoke, Goring Heath and Crays Pond and drive to many locations, such as the Health Centre in Woodcote, Royal Berkshire Hospital and the Oxford Hospitals. They will always try to take a client where they need to go as long as it is within a reasonable distance of our area.

How to access the service

Contact their new office at Woodcote Community Centre on 01491 681171 between 9.30am – 11.00am Monday to Friday, when you can speak directly to one of our volunteer office workers. Outside of these hours you can leave a message on our answerphone and someone will call you back the next working day.

There is a flat rate charge of £1.50 to drive to a location within Woodcote. For longer journeys, there is a charge of 45p per mile.

For up to date info from them check out their Facebook page


Coronavirus (COVID-19) vaccine

The coronavirus (COVID-19) vaccine is safe and effective. It gives you the best protection against coronavirus.

Who can get the COVID-19 vaccine?

Covid 19 – Important information to keep you safe while isolating at home

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups.

If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Get urgent support now from Every Mind Matters

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Support for the bereaved

Information to help bereaved families, friends or next of kin make important decisions.

Scams advice during coronavirus outbreak

Advice for Parents

For Children

Actor Hugh Bonneville voices audio for Nosy Crow’s coronavirus book for children

The nosy crow

Coronavirus (COVID-19): getting tested – GOV.UK

For guidance on coronavirus testing, including who is eligible for a test, how to get tested and the different types of test available. COVID-19 – Getting tested

Advice for patients with pre-existing conditions

Support for the employed

Isolation Notes are available online from NHS 111, if you are self-isolating and need a note for your employer.

Support for self-employed

Guidance for people who are self-employed and getting less work or no work because of coronavirus (COVID-19).

Guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19

Current guidance and support from Gov.UK

Advice for Vulnerable Patients

Useful links

  • National Domestic Violence   Helpline 0808 2000 247
  • Rape Crisis England & Wales 0808 802 9999
  • NSPCC  Helpline 0808 800 5000 – If you’re worried about a child, even if you’re unsure, contact NSPCC professional counsellors for help, advice and support
  • Childline 0800 1111 – Offers free, confidential advice and support for any child 18 years or under, whatever the worry
  • MIND: Mental Health Support with specific advice on “Coronavirus and your wellbeing”
  • YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and naxiety about Coronavirus
  • ICON: Babies cry: You can cope
  • SafeLives: Specific resources for domestic abuse and COVID