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Texting Service

If we have your mobile phone number on record (unfortunately, you cannot use our texting services if you share a phone number with your partner or other family member), we will text you with a reminder of your appointment with us.  We can now also use our new accuRx system to send you text messages, for example, to let you know that your referral information is ready for collection at the surgery, or a message from your doctor regarding results of your recent investigations. Please note, however, that this is a non-reply service. If you have a query relating to the message you have received, please telephone us or send a message via the website or to our generic email address which is [email protected].

If you have not provided us with your mobile number or have changed your number recently please update your details on the Communication Consent Form. Being able to contact our patients by text message provides us with a quick and efficient method of communication, opting out of this service may cause delays.

If you do not wish to receive text messages, please let us know and we can update your details on our system.

If you give your consent please remember that it is your responsibility to keep your phone secure and control access to your SMS text messages and email.

  • Keep in mind that an unlocked mobile phone means that others could have access to your information. FOR SECURITY OF YOUR INFORMATION IT IS ADVISED TO HAVE YOUR PHONE LOCKED WITH A PASSCODE, PIN CODE, FINGERPRINT or other security measure.
  • Remember it is important to keep us updated of any changes to your mobile number including: the phone being passed on, sold or stolen, to ensure the security of any information we may be forwarding to your number.
  • Please be aware of your text message settings – keep in mind that messages may appear as a notification on your lock screen or on a linked device such as a PC or tablet.

The Practice cannot be held responsible for messages sent to or received by the wrong person.

New Data Protection Regulations from May 2018 (GDPR)

Under the new Data Protection Regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent for us to do so.

If the Practice is sending a text message about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for a patient and not as marketing purposes.