To help us manage the increasing demand for our services, ALL requests for GP appointments – urgent or routine, Paramedic minor illness appointments and Advanced Physiotherapist appointments are now triaged using our online form
This means they are assessed by a senior GP and means your request will be dealt with by the most appropriate person.
We understand that a small amount of patients will be unable to complete this form and if that is the case please telephone the surgery.
We offer a mix of urgent on the day appointments, 3 day and 10 days appointments. These can be face to face or on the telephone if this is more convenient for you.
How to book
- Online Form – We would advise all patients to use the online system as much as possible to minimise delays and to ensure that we are able to triage all requests effectively.
- Speaking to a care navigator, in-person, at the surgery reception. This will still involve the use of the online consulting system with all requests triaged.
- As a last resort, and for patients who aren’t able to use the online consulting platform, care navigators will fill out the online form for you over the phone. Please reserve this service for those who are genuinely not able to access the internet.
It is easier and quicker to manage your appointments via our online service. Simply log in and select an option. When you book an appointment online you will receive confirmation which you can print off and bring with you when you attend the surgery. There is no need to reconfirm.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
To help us manage the increasing demand for our services, ALL requests for GP, paramedic and physiotherapist appointments are now triaged using our online form
This means they are assessed by a senior GP and means your request will be dealt with by the most appropriate person.
We offer a mix of urgent on the day appointments, 3 day and 10 days appointments. These can be face to face or on the telephone if this is more convenient for you.
If you are not able to attend your appointment or will not be able to receive the call at the booked time, please let us know in time so that the time can be used for someone else.
If you are late for an appointment you may be asked to re-book
Appointments
Usual Doctor
When you register with the Practice, you will be assigned a “usual doctor”. This is the doctor who you will usually see when you visit the Practice for a routine consultation. This doctor will, therefore, get to know all about you and your medical history, which will enable us to provide you with continuity of care.
You may, of course, ask to see any other doctor in the Practice, at any time, or ask to change your usual doctor, if you wish.
Extended hours
We offer extended hours including: late evening GP surgeries and nurse appointments until 8pm on Monday, Tuesday and Wednesday.
We also offer some Saturday GP/nurse clinics
Medically urgent (same day)
You can request an appointment by:
1. Using the online form
We would advise all patients to use the online form as much as possible to minimise delays and to ensure that we are able to triage all requests effectively.
2. Speaking to a care navigator, in-person, at the surgery. This will still involve the use of the online consulting system with all requests triaged.
3. As a last resort, and for patients who aren’t able to use the online consulting platform, care navigators will fill our a triage form for you over the phone. Please reserve this service for those who are genuinely not able to access the internet.
A medically urgent request takes priority over your other commitments, such as work or school.
Surgery times
Our practice is open every weekday from 8:30am – 6:30pm
Evening surgeries are held from 6:30pm – 8:00pm Monday, Tuesday, Wednesday
Triage System
We offer our patients same day access to a GP for medically urgent issues.
Please note that we do not offer a “walk-in” service.
How to request an appointment
- Online Form – We would advise all patients to use the online system as much as possible to minimise delays and to ensure that we are able to triage all requests effectively.
- Speaking to a care navigator, in-person, at the surgery reception. This will still involve the use of the online consulting system with all requests triaged.
- As a last resort, and for patients who aren’t able to use the online consulting platform, care navigators will fill out an online form for you over the phone. Please reserve this service for those who are genuinely not able to access the internet.
We are closed on Bank Holidays and weekends so you should contact the NHS 111 service at this time, or dial 999 at any time, if you have a medical emergency.
Telephone consultations
If you would like to have your appointment on the telephone, please specify this when requesting and booking. Please also ensure we have the correct telephone number for you.
Walk-In Patients
Please note that we are not a “Walk-in” Centre.
Appointment requests must be made using the online form. If you are unable to complete this our care navigator team are able to assist you with this.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.