It is easier and quicker to manage your appointments via our online service. Simply log in and select an option. When you book an appointment online you will receive confirmation which you can print off and bring with you when you attend the surgery. There is no need to reconfirm.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
Reception staff will not, under any circumstances, make a clinical decision about patient care – and will always seek advice from the doctor on duty.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
Currently routine appointments with Doctors and Nurses are on the telephone. The clinician will ring you at your appointment time, so please make sure you are by the phone at this time.
If you have been invited to attend the practice for a face to face appointment with a member of our team please report to reception on arrival to record this on the computer or use our check-in screens. This lets the doctor or nurse know that you are there.
If you are not able to attend your appointment or will not be able to receive the call at the booked time, please let us know in time so that the time can be used for someone else.
If you are late for an appointment you may be asked to re-book.
Appointments
Usual Doctor
When you first register with the Practice, you will be assigned a “usual doctor”. This is the doctor who you will usually see when you visit the Practice for a consultation. This doctor will, therefore, get to know all about you and your medical history, which will enable us to provide you with continuity of care.
You may, of course, ask to see any other doctor in the Practice, at any time, or ask to change your usual doctor, if you wish.
Existing patients at the Practice will already have an assigned “usual doctor” but this may not be the doctor that they currently see. Please ask at the surgery if you want to know who your usual doctor is, and make sure that this is up to date.
Extended hours
We are currently not offering extended hours. We hope to re-start this in October 2022.
Medically urgent (same day)
If you contact the Practice to arrange a medically urgent (same day) appointment, or you need urgent advice, you will be asked for a telephone contact number and our “triage doctor or nurse” will then call you back. The doctor or nurse will discuss your urgent problem and plan with you the best course of action.
A medically urgent request takes priority over your other commitments, such as work or school.
Surgery times
Surgeries are held every weekday morning from 8:30am – 1:00pm
Evening surgeries are held from 3:00pm – 6:00pm
We have an appointment system for all surgeries. To make an appointment please contact either surgery between 8:00am and 6:30pm.
Alternatively, you may wish to use our new Econsult service to get advice from our clinical team or you can book your appointment online. Please refer to our online services guide for further information.
Triage System
We offer our patients phone access to a GP for same day, medically urgent issues.
Please note that we do not offer a “walk-in” service.
When phoning our reception, please give your name, date of birth, phone number for contact and a brief outline of what the problem is. This helps the triage doctor assess the urgency of your call. The receptionist may be able to signpost you to a more appropriate service.
The triage doctor will usually call you back within the hour, and often sooner.
Please don’t wait until the end of the day to call us (we hand over to the NHS 111 service at 6.30 p.m. each week day).
We are closed on Bank Holidays and weekends so you should contact the NHS 111 service at this time, or dial 999 at any time, if you have a medical emergency.
Telephone consultations
Walk-In Patients
Please note that we are not a “Walk-in” Centre.
If you are in doubt about what service you require for your medically urgent problem, our team can advise you by phone, which may save you an unnecessary visit to the surgery.
Additional information
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
