There are many ways to seek advice from one of our Healthcare Team :
Our telephone lines and doors remain open and we continue to see patients face to face, as we have done throughout the COVID 19 pandemic.
Appointments
We offer face to face or telephone consultations with a range of healthcare professionals including doctors, nurses, healthcare assistants, first contact physiotherapist, clinical pharmacists, mental health workers, well being advisors and more.
Appointments can be booked by ringing and speaking to our care navigation (reception) team who will advise you who is best suited to deal with your request.
We offer a mix of routine, pre-booked appointments with availability for these normally between 1-10 days
We also offer on the day contact for those who feel their request is medically urgent. These requests will be triaged by our duty doctor team who will advise the best course of action. This may not always be an appointment with us, we may direct you to other local NHS services who may be better placed to help you.
We request that you wear a face covering for any face to face appointment in the Practice and follow the instructions given to you by the clinician you are seeing that day. Our waiting rooms are open. Patients are given clear arrival times and waiting times kept to a minimum.
We must ensure the safety of all those we look after, including patients attending for chemotherapy blood tests, those on immunosuppressive medication, pregnant patients, the elderly or frail patients. Even those who have been fully vaccinated are still at risk.
Online consultations – E Consult
These are accessible via e-consult on our website during our standard opening hours
You will get a reply from the team within 48 hours, often much sooner. These are an excellent way to request non urgent advice from our healthcare team, submit administrative queries, request a ‘fit note’ for an existing condition etc. It must not be used for urgent concerns.
Medical Emergencies
Primary care is not an emergency service. We do not have the equipment or resources to deal with medical emergencies safely, we would direct you to 999 or local emergency departments with these.
A “Red Flag” is a worrying symptom requiring urgent medical attention:
For example:
- Sudden onset of severe pain and feeling unwell
- Sudden onset severe chest pain or sudden onset shortness of breath
- Children under 2 with a high temperature and a non-blanching rash
- A possible stroke (think FAST – Facial drooping, Arm weakness, Speech difficulties, Time to call emergency services)
- A head wound which will not stop bleeding
The main focus for these symptoms is timing. Dial 999 for emergency assistance.