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DISPENSING SERVICES AT THE PRACTICE

We can dispense to most patients at the Woodcote Surgery and to some patients of the Goring Surgery, if they live more than a mile from the chemist. This is a statutory limitation. Urgent medicines for these patients are usually available immediately after seeing the doctor but, if not in stock, can be ordered to arrive the next day.

Prescriptions can be collected between the hours of: 8.00 a.m. – 6.30 p.m. Monday to Friday.

Please ask at reception if you need to speak to a member of the dispensary team. Our dispensary team are not available between 1pm-2pm.

If you require medication, as a matter of urgency, outside these times, please call NHS 111.

Please allow 48 hours for issue of repeat prescriptions.

 

Policy on 28 day Prescribing 

Our Practice policy is to prescribe on a monthly basis. The reason for this is to improve the quality and safety of prescribing by encouraging frequent reviews by both the doctors and the dispensers, and to avoid the waste that occurs when medications are changed or when drugs are ordered but are not required.  If you feel that you might have exceptional circumstances and would like to request that you receive prescriptions for more than one month, please put your request in writing or email to the Practice Manager, Julia Beasley. Her email is juliabeasley@nhs.net.

 

REPEAT PRESCRIPTION SYSTEM  

HOW IT WORKS: For a large number of medical problems, medication may be required on a regular and ongoing basis.  The areas where it is common to have repeat prescriptions include high blood pressure, many heart problems, asthma and other long term lung conditions, eczema, hormone replacement therapy, gout, arthritis, diabetes, epilepsy and many other less common conditions.

This information is to help you understand the system that this Practice uses.

The Government currently recommends that most prescriptions for long term treatment should be issued for no more than one month. This is an attempt to decrease wastage. For example, if doctor issues a prescription for six months of a drug, this prescription might have to be changed after say, two months, to a different medication, wasting the other four months of the drug first prescribed.

HOW TO ORDER YOUR MEDICATION: When you collect your first prescription for an item that has been put onto the repeat system, you will find attached to the right of the prescription, a request form to repeat that prescription. To order a repeat of that medication, put a tick in the box beside it, and deliver the slip to the surgery. It is acceptable for someone else to deliver the request for you. If this is difficult, repeat prescription requests can be sent or faxed to the surgery.  Alternatively, you may wish to order your repeat medication online.  To access this service, please call at the Practice, in person, bringing with you some photo ID.

We regret that we do not accept telephone requests for repeat prescriptions to avoid possible errors and to free up the already busy telephones for other matters.

WHAT HAPPENS NEXT? The dispenser will check your request against the prescribing information on the computer. If all is in order, she will produce a prescription and put this before the doctor for him/her to further check and sign. The dispenser can tell from the computer if a medication is being requested more often than recommended or not often enough.

Once the prescription is signed, it is returned to the dispenser. She will then either prepare the medication, if you are a dispensing patient, or place the prescription with the receptionists for you to collect to take to a chemist.  It may be necessary to order some or all of your items.  We ask you to allow us two working days (Monday to Friday) to process your request.  This is due to the large volume of prescriptions that we deal with on a daily basis. 

 

WHY ARE SOME PATIENTS ALLOWED TO COLLECT THEIR MEDICINES AND OTHERS NOT? The Practice is only permitted by law to dispense medication for patients who live more than one mile away from a chemist.

Wherever possible, either the signed prescription or the dispensed items (if you are a dispensing patient), will be ready for collection within two working days. Occasionally, we have difficulty obtaining some medicines, which might lead to an additional wait.

We are happy to send patients their signed prescriptions if they enclose a stamped addressed envelope with their request slip.

WHAT IS THE MEDICATION REVIEW DATE? On the lower part of the repeat request slip there is a date which has been set by the doctor when he first prescribed the drug. This date empowers the dispensers to continue to produce repeat prescription up until that date is reached. Once the date is passed, the doctor has to review each case on its merits before deciding if a further prescription can be issued.

WHAT IS A MEDICATION REVIEW? You may be asked to come and see either the doctor or the practice nurse to have your condition reviewed. For example, to have your blood pressure checked or your asthma re-assessed. Once this review has occurred, the date will be amended for a period of three, six or twelve months.It may be possible for the doctor to change the review date without a face to face consultation. Indeed, wherever possible, the doctors will update the review opportunistically, when they are seeing you for an unrelated problem.The whole point of the review is to ensure that you are taking the best medicine, at the correct dose for your condition. Please use your review to inform the doctor of any possible ill effects that you think your medication may be having. Please also tell the doctor of any medicines that you are taking that you have bought over the counter at a chemist. For example, if you are taking aspirin regularly or Nurofen or any herbal remedies. They may have important reactions with the medicine your doctor is prescribing.

 

If you have any questions about the system please ask the dispenser or your doctor.

 

We aim to run an accurate, safe and reliable system. Please do your part by making your requests in plenty of time i.e. at least 48 hours before you run out of a medicine. Early ordering before Bank Holidays, Christmas, New Year and Easter is much appreciated.

 
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