NHS 111 is a service that was introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- your GP surgery is closed (ie it is a weekend, Bank Holiday or a weekday between the hours of 6.30 p.m. and 8.00 a.m.)
- you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies, continue to call 999.
How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
OR it may involve a visit to a Primary Care Centre at Abingdon Hospital, Townlands Hospital in Henley or Witney Community Hospital.
This service should only be used for genuine urgent health care problems. It will not cover prescriptions for medicines that can be bought at the chemist or repeat prescriptions, or for problems that can wait until the surgery is open.
For true emergencies, dial 999 and ask for an ambulance or go straight to the Emergency Department at the Royal Berkshire Hospital, Reading or the John Radcliffe Hospital in Oxford.
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.